How does the order process work?

August 17th, 2018

How does the order process work?

Find out how it works, and what we need from you to make sure your van will be delivered faster.

Step 1 – After receiving your quote and finding the best deal according to your needs, you will need to return signed order form by email, fax or post to us. This allows us to progress your purchase and make sure to reserve of your vehicle.
Step 2 – With the order form signed we then will submit your profile to our funders for a credit check.
Step 3 – Now that your credit check has been approved, you will need to have £550 holding deposit taken. The holding deposit allows us to commit to your vehicle in the knowledge that we have some way of absorbing the cost of returning it if you change your mind.
Step 4 – Your order is then handled by our administration team who will contact you to confirm the order. The vehicle will then be pulled from central held stock by our appointed dealer which usually takes 5-7 days (factory orders take anything from 8 to 12 weeks sometimes longer). We monitor this daily.
Step 5 – While your vehicle is been ordered, we will check, scan and send the docs to the finance company, requesting payment for the vehicle(s) within 24 hours of receipt. In this step is very important that you send us the rights documents as soon as you can. The faster you send, the faster we can make the financial arrangements.
Step 6 – It’s time to sign your finance document, once we receive payment for the vehicle(s) we will request (within 24 hours) the next available delivery date that’s suitable for you.
Step 7- Your vehicle gets delivered and you are ready to get on the road!